Help Desk

Comments

1. Melissa says:

   I am not sure how well this site is kept up, but when going to your port section to research ports, there is not a way to type in the port number, only go through page after page of ports. No one has time for that. I find it strange that there is not a search area on your home page, as most other websites have them. If I go to Google and type in a port number for information on it, then your site comes up, but there should be a search bar on both the home page as well as the port page. As a Cyber Defense student, using sites that have the proper tools for us as well as for the professionals is key to not wasting productivity time.
2. Jim says:

   Hi Ken,

   Did you check out my video? If you’re see the /google.com in your sitemap list, then you have a big bug that you need to fix soon or it may hurt your rankings! It is a simple fix, I’m confident of that!
3. Ken Gagne says:

   Hi Jim,

   I am trying your Sitemap-generator tool.
   Is there a help file? I just find the main page.

   I cannot find any information on one problem I am having.

   My problem is after running your program and I see over 1000 errors with –/Google.com at the end
   They come up with My url’s………/Google.com at the end of the url’s.

   When I click on the plus sign I see a good link.
   I think your program is finding such /Google.com… I do not know what this mean.
   When I go to my web site the page is not there.

   No web pages should have /Google.com – on my web site at all.

   Thank you
   Ken
4. colin says:

   Hi, registered to use the site. Then tried running a fireall scan twice. both time the screen went ‘transparent’ and a saw ‘scan in progress’ and ‘close’. I waited at least 5 minutes and ‘closed’ becuase nothing was happening . No scan results… how long should I wait?

   Thank you.
5. Shawn Huskinson says:

   I visited the Sitemap generator page, to have it load only with a small red “x” in the top left hand corner. I copied the Page error and have pasted it below. How and what do I do to get the pag to lad correctly? Thanks!

   Webpage error details

   User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)
   Timestamp: Tue, 29 Mar 2011 17:06:15 UTC

   Message: Object doesn’t support this property or method
   Line: 36
   Char: 5
   Code: 0
   URI: auditmypc.com/xml-sitemap.asp
6. ot says:

   i am glad you showed my ip address. And were the heck is black shear anyway. I love my ip blocker the us govt. provided me.
7. Chris says:

   i blocked my ip address by mistake it said to email you to take it off but it did not give a email to do so so could you please email me back and let me know who to email about this thank you and happy new year
8. Jim says:

   Hi James,

   Something is not right with your server. Visit the URL Check tab in my sitemap generator and you’ll see that your site either times out or issues a 404. You can verify this with other server header tools.

   When you have that fixed, then make sure you have unchecked “Load from Server” and checked “Load from Directory” – I’m assuming that’s what you’re looking for as you appended a directory onto your domain name.

   Jim
9. James Niland says:

   Hello

   I was trying to use your site map tool but it will not run my link: nilnadsplace. com/camping_eng/ can you tell me why? I am trying to find a problem not being indexed by Google. I have 3,709 not found (soft 404, what ever the means) an only 40 indexed.

   Thanks James Niland
10. Kristin Delaplane says:

    Any reason why speed tests at different sites are different. At one site I get 15144 kbps download and 3525 kbps upload: At your site I get 28.73 mbps download and 31.70 mbps upload. At another site I get 15167 kbps download and 2808 kbps upload. I’m just trying out as a test a fiber optics option, but if I can’t get a true reading it’s really hard to say if this is the way I want to go. Thank you for your help
11. Lykhan says:

    I’ve installed Faronics Deep Freeze as my monitoring software and can’t uninstall it! How do I remove my deepfreez? i cannot access it because its not running to the taskbar also my task manager and run box was disable too…. it a very big deal to me…
12. Shannon says:

    HI,
    I am new to the registration on here and did so yesterday, tried to use today what I tried to remember as my password but instead it was wrong, applied for twice temporary password and it is not sending me to the change password page after I use the assigned temporary password. Did I do something wrong? Thanks!
13. Ben Rothke says:

    Did the author of ‘How To Become The Worlds No. 1 Hacker’ have permission to use your content?

    I wrote an analysis of the book ‘How To Become The Worlds No. 1 Hacker’.
    See
    https: //365.rsaconference.com/blogs/securityreading/2010/06/14/fair-use-plagiarism-and-the-world-s-no-1-hacker-book and
    https: //365.rsaconference.com/blogs/securityreading/2010/06/10/how-to-become-the-worlds-no-1-hacker

    Details of the book is on Amazon at
    amazon.com/gp/cdp/member-reviews/A1L5RDC8H9BB9S/ref=cm_cr_pr_auth_rev?ie=UTF8&sort_by=MostRecentReview

    My opinion in the review was that it was plagiarism, since the content was not attributed to its true source.

    You can read how I came to that conclusion in the blog post.

    The point of this email is to see if somehow, you did give him permission to use your content. I would appreciate it if you could clarify that.

    Thanks,

    Ben
14. Phillip says:

    my Ip is: 24.162.131.61 and I know I have port 21 open. other scanners report it open yet the firewall scan passes. Am I Blacklisted?
15. Lora Meier says:

    I have a red shield with an X in it saying my Malware protection is off and I can not get it to turn on. Can youhelp me please Lora
16. Jim says:

    Thanks Theodore!

    I found the problem and fixed it – if you check out the privacy scanner now, all should be right.

    I appreciate you taking the time to let me know!

    Jim
17. Theodore says:

    Hello,
    Methinks there might be a problem in your Privacy Scanner results,to wit:

    My mapped location is according to your site 37.9833, 23.7332

    With these coordinates Google Earth shows the following intersting results:

    W37.9833, S23.7332 Apex of isosceles triangle with Rio de Janeiro and Vitoria
    E37.9833, S23.7332 Halfway between coast of Mozabique and Madagascar
    W37.9833, N23.7332 Middle of the Atlantic Ocean
    E37.9833, N23.7332 North of Jeddah Saudi Arabia

    As you can see, none of the locations is anywhere near Athens,Greece and
    certainly has nothing to do with the map which locates me left(west??) of Oakland/Troy Airport.
18. Just call me Feathers says:

    Wow! The information you have provided is no less than essential, for one who has been the victim of internet fraud which resulted in a drained bank account and identity theft; so all I can say to you is, HELP!!! And please forgive me for being so computer illiterate. So if you will be so kind:

    We certainly need to be using a proxy server. Thing is, I’m running a network of one main and four wireless — three laptops (college kids) and a HP Touchscreen, for a child with disabilities. Will utilizing a proxy server work with all of these off the main computer, or will a proxy have to be utilized on each of the wireless systems?

    Also, if one should decide to return to their static IP address, should there be a problem, how would one go about doing that?

    I’m posting here, rather than on the proxy page because I don’t quite understand what you mean by, “Now, all I have to do is take the output and place it on my webpage where I want my address to be and spam bots will not be able to find my address”. (I may cut and paste this in a couple of places so you will be sure to see it. Hope you don’t mind; and O, by the way, your little girl’s precious!)

    But anyway, I don’t have a website, so where would I put it if I were going to change the address to this Javascript, or does this not apply to me?

    Will this interfere with my regular internet service, running DSL and wireless? Will my ISP know who I am?

    And too, in running a blacklist check from “what’s my IP address” everything was clear but for the one — the last one, I don’t recall the name, but in doing further research with the certainty that we haven’t sent off any spam, though we sure receive a whole lot of it, it’s not uncommon for a business with a static IP address to be on a blacklist, though they are not directly attributable to sending spam. Zenhaus, I think it was, though I can’t be sure. Does that sound familiar to you at all?

    I sure would like to get started better protecting ourselves and our cyber lifestyles that include everything from college blackboards, on line, to reading programs for autistic children, so any help and advice that you can give me would be most appreciated!

    And yes, just call me feathers, because that’s what this site has reduced my brains to. Smile, and I thank you.
19. Michael Fillipi says:

    JM; this note has to do with your newest project on finding website owners. Get a GOOD corporate/government security expert to determining the impact issues, as is has national security implications, as well. Plus the person should find things not thought of.
    Good Luck!
    MF
20. RoseC says:

    I did a complete scan and the GPS had me in a complete different place!
21. Jim says:

    Hello Jendal,

    It would be impossible for you to have submitted that IP address, it is non-routable and would now show up on the website.

    However, the logs show that your internet address is 190.189.48.67 and indeed this was blacklisted. I have removed it and you should now be able to conduct your security tests.

    Regards,

    Jim
22. jendal says:

    Please remove my ip address from your blacklist (192.168.1.100). Thanks.
23. Ron says:

    Site Map generator is not working. Please take a look. The app is not launching. By the way, it is the best site map creator.
24. Ervin says:

    Please remove my Ip Address from your blacklist (79.106.0.158)
25. Tyson says:

    Concerning the internet speed test, I have Scanned a log file made by *Trend Micro Hijack This* Software….. if will paste it here if u can understand anything ;) >>

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:17:07 PM, on 5/1/2010
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:WINDOWSSystem32smss.exe
    C:WINDOWSsystem32winlogon.exe
    C:WINDOWSsystem32services.exe
    C:WINDOWSsystem32lsass.exe
    C:WINDOWSsystem32nvsvc32.exe
    C:WINDOWSsystem32svchost.exe
    C:WINDOWSSystem32svchost.exe
    C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
    C:WINDOWSExplorer.EXE
    C:WINDOWSsystem32spoolsv.exe
    C:Program FilesJavajre6binjqs.exe
    C:Program FilesTuneUp Utilities 2010TuneUpUtilitiesService32.exe
    C:Program FilesYahoo!SoftwareUpdateYahooAUService.exe
    C:Program FilesTuneUp Utilities 2010TuneUpUtilitiesApp32.exe
    C:WINDOWSRTHDCPL.EXE
    C:Program FilesCommon FilesJavaJava Updatejusched.exe
    C:Program FilesCyberLinkPowerDVDPDVDServ.exe
    C:PROGRA~1ALWILS~1Avast5avastUI.exe
    C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
    C:Documents and SettingsadminLocal SettingsApplication DataGoogleChromeApplicationchrome.exe
    C:Documents and SettingsadminLocal SettingsApplication DataGoogleChromeApplicationchrome.exe
    C:Documents and SettingsadminLocal SettingsApplication DataGoogleChromeApplicationchrome.exe
    C:Documents and SettingsadminLocal SettingsApplication DataGoogleChromeApplicationchrome.exe
    C:Program FilesDAPDAP.EXE
    C:Documents and SettingsadminLocal SettingsApplication DataGoogleChromeApplicationchrome.exe
    C:WINDOWSsystem32msiexec.exe
    C:Program FilesTrend MicroHiJackThisHiJackThis.exe
    C:Documents and SettingsadminLocal SettingsApplication DataGoogleChromeApplicationchrome.exe

    R0 – HKCUSoftwareMicrosoftInternet ExplorerMain,Local Page =
    R3 – URLSearchHook: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:Program FilesYahoo!CompanionInstallscpn0yt.dll
    O2 – BHO: &Yahoo! Toolbar Helper – {02478D38-C3F9-4efb-9B51-7695ECA05670} – C:Program FilesYahoo!CompanionInstallscpn0yt.dll
    O2 – BHO: AcroIEHelperStub – {18DF081C-E8AD-4283-A596-FA578C2EBDC3} – C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
    O2 – BHO: RealPlayer Download and Record Plugin for Internet Explorer – {3049C3E9-B461-4BC5-8870-4C09146192CA} – C:Program FilesRealRealPlayerrpbrowserrecordplugin.dll
    O2 – BHO: Google Toolbar Helper – {AA58ED58-01DD-4d91-8333-CF10577473F7} – C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll
    O2 – BHO: Google Toolbar Notifier BHO – {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} – C:Program FilesGoogleGoogleToolbarNotifier5.5.4723.1820swg.dll
    O2 – BHO: Java(tm) Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:Program FilesJavajre6binjp2ssv.dll
    O2 – BHO: JQSIEStartDetectorImpl – {E7E6F031-17CE-4C07-BC86-EABFE594F69C} – C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
    O2 – BHO: SingleInstance Class – {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} – C:Program FilesYahoo!CompanionInstallscpn0YTSingleInstance.dll
    O2 – BHO: DAPIELoader Class – {FF6C3CF0-4B15-11D1-ABED-709549C10000} – C:PROGRA~1DAPDAPIEL~1.DLL
    O3 – Toolbar: Google Toolbar – {2318C2B1-4965-11d4-9B18-009027A5CD4F} – C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll
    O3 – Toolbar: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:Program FilesYahoo!CompanionInstallscpn0yt.dll
    O4 – HKLM..Run: [RTHDCPL] RTHDCPL.EXE
    O4 – HKLM..Run: [NeroFilterCheck] C:Program FilesCommon FilesAheadLibNeroCheck.exe
    O4 – HKLM..Run: [NvMediaCenter] RUNDLL32.EXE C:WINDOWSsystem32NvMcTray.dll,NvTaskbarInit
    O4 – HKLM..Run: [NvCplDaemon] RUNDLL32.EXE C:WINDOWSsystem32NvCpl.dll,NvStartup
    O4 – HKLM..Run: [SunJavaUpdateSched] “C:Program FilesCommon FilesJavaJava Updatejusched.exe”
    O4 – HKLM..Run: [RemoteControl] “C:Program FilesCyberLinkPowerDVDPDVDServ.exe”
    O4 – HKLM..Run: [avast5] C:PROGRA~1ALWILS~1Avast5avastUI.exe /nogui
    O4 – HKCU..Run: [Google Update] “C:Documents and SettingsadminLocal SettingsApplication DataGoogleUpdateGoogleUpdate.exe” /c
    O4 – HKCU..Run: [swg] “C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe”
    O8 – Extra context menu item: &Clean Traces – C:Program FilesDAPPrivacy Packagedapcleanerie.htm
    O8 – Extra context menu item: &Download with &DAP – C:Program FilesDAPdapextie.htm
    O8 – Extra context menu item: Download &all with DAP – C:Program FilesDAPdapextie2.htm
    O8 – Extra context menu item: E&xport to Microsoft Excel – res://C:PROGRA~1MICROS~2Office12EXCEL.EXE/3000
    O8 – Extra context menu item: Google Sidewiki… – res://C:Program FilesGoogleGoogle ToolbarComponentGoogleToolbarDynamic_mui_en_93C8148BBB233F43.dll/cmsidewiki.html
    O9 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:PROGRA~1MICROS~2Office12REFIEBAR.DLL
    O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:Program FilesMessengermsmsgs.exe
    O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:Program FilesMessengermsmsgs.exe
    O17 – HKLMSystemCCSServicesTcpip..{DDEB8564-7F88-48D7-B8C0-5A535CE37806}: NameServer = 123.108.226.108 123.108.226.109
    O18 – Protocol: skype4com – {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} – C:PROGRA~1COMMON~1SkypeSKYPE4~1.DLL
    O22 – SharedTaskScheduler: Browseui preloader – {438755C2-A8BA-11D1-B96B-00A0C90312E1} – C:WINDOWSsystem32browseui.dll
    O22 – SharedTaskScheduler: Component Categories cache daemon – {8C7461EF-2B13-11d2-BE35-3078302C2030} – C:WINDOWSsystem32browseui.dll
    O23 – Service: avast! Antivirus – ALWIL Software – C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
    O23 – Service: avast! Mail Scanner – ALWIL Software – C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
    O23 – Service: avast! Web Scanner – ALWIL Software – C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
    O23 – Service: Google Update Service (gupdate) (gupdate) – Google Inc. – C:Program FilesGoogleUpdateGoogleUpdate.exe
    O23 – Service: Google Software Updater (gusvc) – Google – C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
    O23 – Service: Java Quick Starter (JavaQuickStarterService) – Sun Microsystems, Inc. – C:Program FilesJavajre6binjqs.exe
    O23 – Service: NMIndexingService – Nero AG – C:Program FilesCommon FilesAheadLibNMIndexingService.exe
    O23 – Service: NVIDIA Display Driver Service (nvsvc) – NVIDIA Corporation – C:WINDOWSsystem32nvsvc32.exe
    O23 – Service: TuneUp Drive Defrag Service (TuneUp.Defrag) – TuneUp Software – C:Program FilesTuneUp Utilities 2010TuneUpDefragService.exe
    O23 – Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) – TuneUp Software – C:Program FilesTuneUp Utilities 2010TuneUpUtilitiesService32.exe
    O23 – Service: Yahoo! Updater (YahooAUService) – Yahoo! Inc. – C:Program FilesYahoo!SoftwareUpdateYahooAUService.exe

    —
    End of file – 7060 bytes

    >>

    i m sure u wont understand anything out of this….but if u r a computer expert…..then please reply for this too!!!
26. Larry says:

    I registered 48 hours ago and still have not received an email on how to continue. Nothing in spam folder, either.
    What do I do now?
27. Paul says:

    Apparently, I guess I’m already registered, forgot the password though. Sent (2) requests for reset. Nothing received as yet. Checked spam too. Options?
28. Jim says:

    Hi Paul,

    Our Firewall Test is free to everyone, simply register and you should receive an email with a link to confirm your account. You will then be able to start the audit. Check your spam filter to make sure that the request didn’t get flagged as spam.

    If I misunderstand your question, I apologize in advance…

    Have a great day!

    Jim
29. Paul says:

    Greetings – I was asked to submit a registration for a firewall test. Just confirming the validity of the request and whether you got it OK.
30. Jim says:

    Your IP address has been removed from the blacklist Ryan. Same for you Robert.

    Enjoy!
31. ryan says:

    oops, please remove from blacklist
    72.235.17.41

    thanks
    ryan
32. Robert Danna says:

    Hello; Please remove my Ip Address from your blacklist my mistake 72.220.235.53 Thank you R.Danna